Please read our FAQ below before booking your tickets.
If you experience any issues please email boxoffice@showstoppers.org.uk.
If you have any access requirements that will make your visit easier, please let us know in advance by eMail to boxoffice@showstoppers.org.uk.
There is step free access to all 'double letter' seats (e.g. AA, BB etc) as these are on the flat floor in front of the raised seating bank.
If you use a wheelchair, mobility scooter, or similar aid, please select the access symbol on the end of row AA, BB etc. This will ensure that two seats are removed to accomodate your equipment. You will only be charged for a single ticket.
The seats shown as available can change from time to time. When you select seats they are blocked from other visitors for a short time (around 20 minutes) to allow you to complete your purchase. As a result, it's possible for seats that were not available to become available again.
We will always endeavour to seat you in the seats selected but please note that from time to time due to operational reasons, such as to accomodate guests with mobility issues, we may be unable to seat you in your selected seats on the night.
We will not move you if you have indicated you have accessibility requirements so it is important you let us know if you do.
We accept all major Credit and Debit Cards including VISA, Mastercard, American Express, and Discover. You can also pay using Revolut. If you're using a mobile device or a Mac we also accept Android Pay and Apple Pay.
Your card is processed securely by Stripe on our behalf, and your card details are not available to us at any time.
We are using e-ticketing. You will receive an eMail containing a PDF which you can print, or show on your phone when you come to the show. If you use an Apple mobile device, you can also save your tickets to your device wallet.
We cannot post tickets out, you must either print your own or bring them on a mobile device to show on arrival.
Tickets should arrive within a few minutes in most cases, if you have not received your e-ticket after more than a few hours, please email boxoffice@showstoppers.org.uk.
We also send a reminder on the day of the performance.
If you reload the page, or the checkout process fails, your seats may be stuck in a 'held' state for a few minutes, try again later as they'll be automatically released or select alternative seats.